Refund policy

Period within which returns are accepted :

Pursuant to Articles L.221-5 et seq. of the French Consumer Code, the Customer has a period of 14 days from the date of delivery of the Order to return any new and unopened product, in its original packaging and in perfect condition (any product that is damaged, incomplete, damaged or whose packaging has deteriorated will not be taken back), to request a refund without penalty.

In particular, TEA HARMONY will not refund products whose infusion block has been unscrewed or damaged by the Customer, or whose bowl is cracked or broken.

Product(s) unavailable after the order has been placed :

In the event that one or more Products are unavailable after the Order has been placed, the Customer will be notified by e-mail.

The Customer will have the option of being reimbursed for the amount corresponding to the unavailable Products, or of being delivered when the Products concerned are once again in stock (unless they are permanently withdrawn from the catalogue).

In any event, TEA HARMONY shall not be liable for any loss suffered by the Customer, nor shall it be liable for any damages.

TEA HARMONY may change the range of products offered for sale on the Website at any time, without prejudice to the Orders placed by the Customer.

Conditions for returns and refunds:

The Customer must therefore place the intact packaging containing the product in suitable packaging to which the returns label will be affixed, before sending it by post. The Customer must also enclose a copy of the invoice or any other element enabling the Order in question and its owner to be identified.

If all the conditions are met, the Customer will be reimbursed within 3 to 5 days once he/she has received the Product(s) to be reimbursed.

The return of the Product is at the Customer's risk. If the package is lost, stolen or damaged when the Product is returned, TEA HARMONY reserves the right to refuse to refund the returned Product(s).

Only the Customer identified as such to TEA HARMONY may exercise this right, to the exclusion of any other person, and in particular the recipient of the delivery. The return address is: 308 rue de l'annonciation, 74210 Faverges-Seythenex.